Support 2017-01-25T10:28:25+00:00

Support

One of the reasons why Apps People’s customers have chosen us, is our support team. In their former solutions, they have often experienced lack of Danish speaking personnel and unavailable support in the middle of a hectic day. That is why Apps People have built a support team with the most experienced and service-oriented experts there is – and they are ready to help 24 hours a day.

For end-users (1st line)

G Suite support for end-users is a daily support for everyone in the organization, and all employees can contact us. We answer any questions you might have, from resetting a password and general questions about using Google’s products to more advanced problems such as integration with other IT system or troubleshooting.

We answer the phone within 30 seconds

If you call our support, we will make sure to pick up within 30 seconds. In a support call, we guide the user through the phone. If phone support is not enough to solve the problem, or the user needs further help, we can access the users screen during a remote session and solve the issue through there.

For the IT department (2nd line)

We answer tricky questions too

G Suite support for the IT department is for the company’s IT employees, when they cannot help the users themselves. In these cases we typically handle more technical questions or troubleshooting. Most organizations choose this solution if they have an internal IT department.

Get help from certified Google technicians

The technicians that handle questions from the IT department are certified G Suite technicians – and they are among the best in Europe. Therefore, they have great experience in solving even the most complex issues.

Our customers say

Arkitema has, since the implementation of G Suite in April 2011, grown from about 180 employees in Denmark to 500+ employees in the north. Apps People and the G Suite platform has played a major part in successfully establishing our new offices in the north. Apps People has contributed with a professional business relationship and service and, not least, quality G Suite courses for the employees.

Michael Morgen, IT Manager, Arkitema Architects